Privacy Policy

1. Introduction

Welcome to Trakora. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our fleet tracking platform.

2. Information We Collect

We collect several types of information:

• Account Information: Name, email, company name, phone number
• Vehicle Data: GPS coordinates, speed, heading, fuel levels, and other telemetry
• Usage Data: How you interact with our platform, features used, time spent
• Device Information: Browser type, IP address, device identifiers

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our fleet tracking services
• Send alerts and notifications as configured by you
• Generate reports and analytics
• Improve our platform and develop new features
• Communicate with you about updates and support
• Ensure security and prevent fraud

4. Data Storage and Security

Your data is stored on secure cloud servers with enterprise-grade encryption. We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, and regular security audits.

5. Data Retention

We retain your vehicle tracking data according to your subscription plan (7 days to unlimited). Account information is retained while your account is active and for a reasonable period afterward for legal and business purposes.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Cloud hosting, analytics, and support tools
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale

7. Your Rights

You have the right to:

• Access and receive a copy of your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how you use our platform. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: support@trakora.com
Address: Dar es Salaam, Tanzania